Solution — Cecelia Health

Organizations We Partner With

Health Plans

Pharma

Medical Device

Self-Insured

Our Approach: One-to-One Coaching for Every Patient

We know that every patient's journey with managing their illness is different. That's why we pair them with their own personal expert clinician to coach them throughout the program.

Our clinical coaches build a relationship with their patients, get to understand their unique challenges, and guide them through a personalized program tailored to address their specific needs. These coaches are more than clinical experts — they're cheerleaders, mentors, and accountability partners.

Easy & Convenient for Patients

Multilingual

We offer coaching in multiple languages including English and Spanish dialects. Coaches understand cultural sensitivities and enhance patient engagement

Flexible Scheduling

With availability including evenings and weekends, our CDEs provide coaching when convenient for patients, adapting to their schedules, lifestyles and life circumstances

Multi-Channel

Building relationships via multiple communication methods — phone calls, texts, emails and more — enables patients to access coaching at their convenience.

A Personalized Plan for Every Patient

From the very first call, coaches begin developing a customized plan to help patients achieve their health goals.

Proactive Outreach

It's common for a patient to fall off their care plan once they leave the doctor's office. Cecelia Health clinical coaches proactively call patients and dig deep to uncover adherence and knowledge barriers and assess if patients are taking their prescribed medications, monitoring their diet and lifestyle, and getting to their routine screenings.

SMART Goals

Once they pinpoint the patient's challenges and motivations, coaches work with patients to set up their own SMART (Specific, Measurable, Achievable, Relevant and Time-Bound) goals. Coaches provide practical solutions for patients so they can incorporate self-management into their daily lives.

Expert Education

Each patient's plan is unique. Common topics include the impact of their illness on overall health, tactics to initiate therapy and improve medication adherence, the importance of preventive care, nutrition, exercise, advice to overcome psycho-social barriers, and more.

Motivational Interviewing

Cecelia Health coaches are skilled at building relationships with patients virtually. They work with patients to determine what motivates them and encourage them to take a more active role in their health.

Resources

To reinforce the coaching experience and enhance learning, coachess provide tools and resources such as videos, webinars and articles, and refer patients to available client resources.

Follow-Up

Throughout the program, coaches follow-up with patients to see how they are faring.This keeps patients accountable and helps determine if any goal adjustments need to be made.

Effective Technology with Smooth Integration

Clinical coaches provide expert guidance and education, while our technology platform enables them to manage more patients — and better. Our technology is designed to complement and enhance existing patient programs.

Provides comprehensive visibility into each patient
Identifies unique patient needs
Intelligent rules guide best practices
Tracks patient progress and SMART goals
Identifies red flags for immediate follow up
Provides flexibility for further customization
Integrates with multiple devices and technologies
Data-driven approach with performance metrics, analytics and reporting

How It Works Cecelia Health’s Personalized Chronic Disease Management Solution

Best-In-Class, Personalized Chronic Disease Support