How It Works Cecelia Health’s Personalized Chronic Disease Management Solution

Best-In-Class, Personalized Chronic Disease Support

Cecelia Health's mission is to improve health outcomes of people living with chronic diseases by empowering patients to lead better, healthier lives.

Our scalable, tech-enabled chronic disease coaching platform allows specialized expert clinicians to work directly with patients to deliver effective, personalized coaching to improve self-management, drive behavior change, and improve health outcomes.

Our Approach: One-to-One Coaching for Every Patient

We know that every patient's journey with managing their illness is different. That's why we pair them with their own personal expert clinician to coach them throughout the program.

Our clinical coaches build a relationship with their patients, get to understand their unique challenges, and guide them through a personalized program tailored to address their specific needs. These coaches are more than clinical experts — they're cheerleaders, mentors, and accountability partners.

Meet Our Coaching Team

Proven Results for Partners*

*based on client case studies

Average Annual ROI

Average Annual ROI

Patient Satisfaction

Patient Satisfaction

Annual Savings per Member

Annual Savings per Member

Adherence at 6 Months

Adherence at 6 Months

Easy & Convenient for Patients

Multilingual

Multilingual

We offer coaching in multiple languages including English and Spanish dialects. Coaches understand cultural sensitivities and enhance patient engagement

Flexible Scheduling

Flexible Scheduling

With availability including evenings and weekends, our CDEs provide coaching when convenient for patients, adapting to their schedules, lifestyles and life circumstances

Multi-Channel

Multi-Channel

Building relationships via multiple communication methods — phone calls, texts, emails and more — enables patients to access coaching at their convenience.

A Personalized Plan for Every Patient

From the very first call, coaches begin developing a customized plan to help patients achieve their health goals.

Proactive Outreach

It's common for a patient to fall off their care plan once they leave the doctor's office. Cecelia Health clinical coaches proactively call patients and dig deep to uncover adherence and knowledge barriers and assess if patients are taking their prescribed medications, monitoring their diet and lifestyle, and getting to their routine screenings.

SMART Goals

Once they pinpoint the patient's challenges and motivations, coaches work with patients to set up their own SMART (Specific, Measurable, Achievable, Relevant and Time-Bound) goals. Coaches provide practical solutions for patients so they can incorporate self-management into their daily lives.

Expert Education

Each patient's plan is unique. Common topics include the impact of their illness on overall health, tactics to initiate therapy and improve medication adherence, the importance of preventive care, nutrition, exercise, advice to overcome psycho-social barriers, and more.

Motivational Interviewing

Cecelia Health coaches are skilled at building relationships with patients virtually. They work with patients to determine what motivates them and encourage them to take a more active role in their health.

Resources

To reinforce the coaching experience and enhance learning, coachess provide tools and resources such as videos, webinars and articles, and refer patients to available client resources.

Follow-Up

Throughout the program, coaches follow-up with patients to see how they are faring.This keeps patients accountable and helps determine if any goal adjustments need to be made.

Effective Technology with Smooth Integration

Clinical coaches provide expert guidance and education, while our technology platform enables them to manage more patients — and better. Our technology is designed to complement and enhance existing patient programs.

  • Provides comprehensive visibility into each patient
  • Identifies unique patient needs
  • Intelligent rules guide best practices
  • Tracks patient progress and SMART goals
  • Identifies red flags for immediate follow up
  • Provides flexibility for further customization
  • Integrates with multiple devices and technologies
  • Data-driven approach with performance metrics, analytics and reporting

Launch your personalized chronic disease management program in as little as 4 months.

Get Started with Cecelia HEalth