Solution — Cecelia Health

A Personalized Plan for Each Patient

From the very first call, coaches begin developing a customized plan to help patients achieve their health goals.

1. Proactive outreach

It's common for a patient to fall off their care plan once they leave the doctor’s office. Cecelia Health CDE coaches proactively call patients and dig deep to uncover adherence and knowledge barriers and assess if patients are taking their medications, controlling their blood sugar and getting to their routine screenings.

2. Motivational interviewing

Cecelia Health CDEs are skilled at building relationships with patients virtually. They work with patients to determine what motivates them and encourage them to take a more active role in their health.

3. Expert Diabetes Education

Each patient's plan is unique. Common topics include the impact of diabetes on overall health, tactics to initiate therapy and improve medication adherence, the importance of preventive care, nutrition, exercise, advice to overcome psycho-social barriers, and more.

4. SMART goals

Once they pinpoint the patient's challenges and motivations, CDEs work with patients to set up their own SMART (Specific, Measurable, Achievable, Relevant and Time-Bound) goals. CDEs provide practical solutions for patients so they can incorporate diabetes management into their daily lives.

5. Resources

To reinforce the coaching experience and enhance learning, CDEs provide tools and resources such as videos, webinars and articles, and refer patients to available client resources.

6. Follow Up

Throughout the program, CDEs follow-up with patients to see how they are faring. This keeps patients accountable and helps determine if any goal adjustments need to be made.

Easy and Convenient for Patients

Multilingual

We offer coaching in multiple languages including English and Spanish dialects. Coaches understand cultural sensitivities and enhance patient engagement.

Flexible Scheduling

With availability including evenings and weekends, our CDEs provide coaching when convenient for patients, adapting to their schedules, lifestyles and life circumstances.

Multichannel

Building relationships via multiple communication methods — phone calls, texts, emails and more —enables patients to access coaching at their convenience.